Category: Customer Service

Spice chest at Achica (20 Aug 2012) 22

Critiquing the Achica experience as I try out the “members-only luxury lifestyle store”


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Since its launch less than three years ago, the private sales etailer Achica – badged as the “members-only luxury lifestyle store” – has been something of a quiet...

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BHS, Newcastle (20 Apr 2012). Photograph by Graham Soult 1

Bright, Hip and Stylish: Newcastle’s new BHS impresses – for the most part


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Given my extensive coverage of the build up to Newcastle’s new BHS store in Northumberland Street, you won’t be surprised to learn that I’ve paid a couple...

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House of Fraser (Binns), Darlington (1 Mar 2011). Photograph by Graham Soult 0

Soult’s Retail Loo: Darlington House of Fraser spruces up its facilities


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It’s not one of my most well-read posts, but some of you may remember my blog from last March about the disappointing state of the toilet facilities...

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Stockton Town Centre Business Awards judges, including me on the left 1

There’s still time to enter Stockton Borough’s Town Centre Business Awards


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Since I blogged about my judging role as part of Stockton Council’s first ever Town Centre Business Awards, launched back in July, I’m pleased to...

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Strongman Geoff Capes at the launch of Biddulph's UGO in February 22

Will UGO back? Checking out Britain’s newest supermarket chain


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Since first meeting them at the UGO launch press conference back in January, it’s been a pleasure to develop a really good relationship with the...

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Former Woolworths (now WHSmith), Pinner, 1 May 2011. Photograph by Bryan Roberts 2

Upmarket Pinner trades ex-Woolies pound shop for WHSmith – but not everyone’s happy


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Many thanks to Bryan Roberts from Kantar Retail iQ, who let me know via Twitter that the old Woolworths in Pinner, north west London, has recently...

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...how it looked before (1 Mar 2011). Photograph by Graham Soult 1

How to loos customers – and send your brand image down the pan


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Apologies for the Richard Whiteley-style headline and the rather gruesome photograph, but if Mary Portas was looking for another retail-related programme idea she could do worse...

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Former Woolworths (now Home Bargains), Merrion Centre, Leeds (21 Jan 2011). Photograph by Graham Soult 7

Woolies spotting in Leeds


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As you would expect, I used the opportunity of being in Leeds last week to check out the city centre’s former Woolies sites. Leeds’ original Woolworths in...

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Hotel Chocolat, Blackett Street, Newcastle (12 Jan 2011). Photograph by Graham Soult 0

Newcastle’s Hotel Chocolat is a sweet treat


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Back in early November, I reported upon the impending of arrival of upmarket chocolatier Hotel Chocolat to Newcastle’s Blackett Street – the retailer’s first standalone...

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Yet Another Sale 0

Price slashing can be a recipe for disaster


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This guest post was written by Simon Barnett. Graham has kindly allowed me to write a few words on the subject of discount retailing. I...

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Cover of 'The Retail Doctor's Guide to Growing Your Business' 1

Retail Doctor’s guide is a tonic for indie retailers, albeit with a US flavour


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This post is something of a first for Soult’s Retail View – a proper book review! Before I talk about the book – which is the...

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Alworths fascia. Photograph by Graham Soult 5

Alworths plans Cupar and Forfar openings, as Graham pays a visit to Amersham


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It seems that the ‘son of Woolworths’ chain Alworths has two new stores in the offing. Fife Today is reporting that Alworths will be opening up...

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Newgate Street frontage, Debenhams Newcastle. Photograph by Graham Soult 2

Newcastle Debenhams scores on customer service


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Though I’d had a wander around several times before, today was the first occasion that I’d actually bought something from Newcastle’s recently opened Debenhams store....

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BHS in Newcastle (7 Mar 2010). Photograph by Graham Soult 3

Big Homeware Strength but Barely Helpful Staff


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Its interior may be somewhat dowdy, but I do have a soft spot for Newcastle’s Bhs store, in Northumberland Street. True, the fashionability of some...

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Waitrose Hopwood Park (14 Feb 2010). Photograph by Mark Leaver 2

Waitrose Hopwood Park now open!


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Weekly updates on the status of Waitrose at Hopwood Park Services on the M42 have become something of a habit lately, thanks to the regular...

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Waitrose products. Photograph by Graham Soult 3

Celebrate while you Wait


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A few days ago, in talking about the closure of the adjacent Oil & Vinegar store, I referred to the Eldon Square Waitrose shop as...

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5

Good shop, bad shop – a lunchtime jaunt in Newcastle city centre


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An occasional feature in the print version of Retail Week is ‘Good shop, bad shop’, where a retail commentator writes about two contrasting stores that...

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5

Some observations from visiting MetroCentre today


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I popped over to MetroCentre this afternoon, and spotted a few things that seemed worthy of blogging about. Millets: Following on from my post last...

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