Category: Customer Service
Since its launch less than three years ago, the private sales etailer Achica – badged as the “members-only luxury lifestyle store” – has been something of a quiet...
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Given my extensive coverage of the build up to Newcastle’s new BHS store in Northumberland Street, you won’t be surprised to learn that I’ve paid a couple...
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It’s not one of my most well-read posts, but some of you may remember my blog from last March about the disappointing state of the toilet facilities...
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Since I blogged about my judging role as part of Stockton Council’s first ever Town Centre Business Awards, launched back in July, I’m pleased to...
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Stockton’s Town Centre Business Awards are a new initiative designed to find and celebrate “Stockton Borough’s crème de la crème of town centre businesses”.
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Since first meeting them at the UGO launch press conference back in January, it’s been a pleasure to develop a really good relationship with the...
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Many thanks to Bryan Roberts from Kantar Retail iQ, who let me know via Twitter that the old Woolworths in Pinner, north west London, has recently...
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Apologies for the Richard Whiteley-style headline and the rather gruesome photograph, but if Mary Portas was looking for another retail-related programme idea she could do worse...
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As you would expect, I used the opportunity of being in Leeds last week to check out the city centre’s former Woolies sites. Leeds’ original Woolworths in...
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Back in early November, I reported upon the impending of arrival of upmarket chocolatier Hotel Chocolat to Newcastle’s Blackett Street – the retailer’s first standalone...
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This guest post was written by Simon Barnett. Graham has kindly allowed me to write a few words on the subject of discount retailing. I...
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This post is something of a first for Soult’s Retail View – a proper book review! Before I talk about the book – which is the...
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It seems that the ‘son of Woolworths’ chain Alworths has two new stores in the offing. Fife Today is reporting that Alworths will be opening up...
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Though I’d had a wander around several times before, today was the first occasion that I’d actually bought something from Newcastle’s recently opened Debenhams store....
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Its interior may be somewhat dowdy, but I do have a soft spot for Newcastle’s Bhs store, in Northumberland Street. True, the fashionability of some...
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Weekly updates on the status of Waitrose at Hopwood Park Services on the M42 have become something of a habit lately, thanks to the regular...
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A few days ago, in talking about the closure of the adjacent Oil & Vinegar store, I referred to the Eldon Square Waitrose shop as...
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An occasional feature in the print version of Retail Week is ‘Good shop, bad shop’, where a retail commentator writes about two contrasting stores that...
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I popped over to MetroCentre this afternoon, and spotted a few things that seemed worthy of blogging about. Millets: Following on from my post last...
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