How to loos customers – and send your brand image down the pan

Graham Soult

Retail consultant, writer, blogger; helping retailers via and Say hello on Twitter at @soult!

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1 Response

  1. January 6, 2012

    […] It’s not one of my most well-read posts, but some of you may remember my blog from last March about the disappointing state of the toilet facilities in Darlington’s la…. […]

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