Good shop, bad shop – a lunchtime jaunt in Newcastle city centre
Graham Soult
November 07, 2009
Customer Service, Independent Stores, Supermarkets
3 Comments
Tags: Co-op, Eldon Square, Malgosia's, Newcastle, Newgate Shopping Centre, Olive and Bean, The Co-operative Food
Co-op supermarket, Newgate St, Newcastle
An occasional feature in the print version of Retail Week is ‘Good shop, bad shop’, where a retail commentator writes about two contrasting stores that they have recently visited – one that offers a superb store environment and customer experience, and another that – for whatever reason – leaves a less positive impression.
Nipping out into Newcastle at lunchtime yesterday I had … Continue Reading