* You are viewing the archive for the ‘Department Stores’ Category

Soult’s Retail Loo: Darlington House of Fraser spruces up its facilities

House of Fraser (Binns), Darlington (1 Mar 2011). Photograph by Graham Soult

House of Fraser (Binns), Darlington (1 Mar 2011)

It’s not one of my most well-read posts, but some of you may remember my blog from last March about the disappointing state of the toilet facilities in Darlington’s landmark House of Fraser (Binns) store.

While at first glance it might … Continue Reading

Interview: Isabel Macdonald, Branch Manager, John Lewis at Home Tamworth

Isabel Macdonald outside her new store

Isabel Macdonald outside her new store

Tamworth’s new John Lewis at Home opened its doors on Wednesday (12 October), eight months after I broke the news of its impending arrival.

The 42,000 sq ft shop at the edge-of-town Ventura Park is John Lewis’s sixth in the ‘at Home’ format, following the opening of stores in Poole, Croydon, Swindon (which I … Continue Reading

As Stratford City opens, I check out John Lewis’s answers to the lack of other new schemes

John Lewis fascia. Photograph by Graham Soult

John Lewis fascia

As the vast Westfield Stratford City opens its doors today, it’s little wonder that most of Twitter’s retail commentators seem to have decamped to east London. With 300 stores (though not yet all open) and a floor area of 1.9m sq ft (177,000 sqm), the opening of “Europe’s largest urban shopping … Continue Reading

Newcastle’s TJ Hughes is saved – but Middlesbrough’s is to close within days

Newcastle's TJ Hughes (8 Aug 2011). Photograph by Graham Soult

Newcastle's TJ Hughes (8 Aug 2011)

There was good news for Newcastle city centre earlier this week, with the announcement that the TJ Hughes store in Grainger Street had been sold, preventing the loss of 76 jobs. However, the … Continue Reading

How to loos customers – and send your brand image down the pan

Not what you expect in an upmarket department store. Photograph by Graham Soult

Not what you expect in an upmarket department store

Apologies for the Richard Whiteley-style headline and the rather gruesome photograph, but if Mary Portas was looking for another retail-related programme idea she could do worse than turn her attention to customer toilet facilities – celebrating the good and exposing the horrible.

Customer loos are a staple of most department stores, and a necessity for those that … Continue Reading

Is John Lewis coming to Tamworth?

John Lewis logo. Photograph by Graham Soult

John Lewis logo

No, don’t choke on your cornflakes… that’s a serious question.

My interest was piqued last month when the Tamworth Herald ran a story under the headline ”Striking design’ of unit to be built next to Herald offices’, on the town’s ever-growing Ventura Retail Park.

In it, the piece gave a few more details about … Continue Reading

Putting today’s John Lewis sales drop in perspective

John Lewis Oxford Street, London. Photograph by Graham Soult

John Lewis Oxford Street, London

Given how long it’s been since the weekly trading figures for John Lewis department stores last recorded a year-on-year fall in sales, it’s little wonder that the 2.2% sales drop announced today seems to be … Continue Reading

Familiar discount names in Staffordshire’s former Woolies stores

Former Woolworths (now Sports Direct), Stafford (30 Sep 2010). Photograph by Graham Soult

Former Woolworths (now Sports Direct), Stafford (30 Sep 2010)

The more former Woolworths stores I blog about, the more predictable it gets that I’ll be mentioning now-familiar discount names such as B&M Bargains, Home Bargains, Poundland or … Continue Reading

Lewis’s Grotto brings festive cheer to Liverpool

Lewis's Grotto 2010

Lewis's Grotto 2010

With the collapse of Lewis’s and Robbs owner Vergo Retail being one of the year’s major stories at Soult’s Retail View, it seems fitting to mark the festive season with a warming good news story that has emerged from the retailer’s ashes.

For 130 years, generations of locals had visited Santa in his magical grotto at Lewis’s department store in Liverpool, but it seemed that the institution of Lewis’s Grotto would … Continue Reading

Horley’s old Woolies – long closed, but hard to miss

Former Woolworths, Horley (4 Sep 2010). Photograph by Graham Soult

Former Woolworths, Horley (4 Sep 2010)

During the summer, I’ve built up a veritable stack of photos of old Woolworths stores, from all kinds of places across the UK – not that you’d necessarily realise from my recent blogging output. That’s the trouble of fine weather – it’s just so tempting to head off and photograph interesting things, rather than staying inside and writing about them.

However, … Continue Reading

Boyes takes over Bishop Auckland’s old Woolies – could more follow?

Former Woolworths, Bishop Auckland (6 Feb 2010). Photograph by Graham Soult

Former Woolworths, Bishop Auckland (6 Feb 2010)

When I blogged about the remaining vacant Woolies stores in the North East a few days ago, I’d failed to spot that yet another is about to be reoccupied, with Boyes – the iconic northern variety retailer – … Continue Reading

Robbs transformation is un-Beale-ievable

Improvements to the store frontage underway (19 Aug 2010). Photograph by Graham Soult

Improvements to the store frontage underway (19 Aug 2010)

Less than three months after acquiring Robbs of Hexham, indie department store operator Beales has wasted no time at all in sprucing up the store and its ranges ahead of next … Continue Reading

Christmas comes early again at Selfridges

Christmas decoration. Photograph by Graham Soult

Christmas decoration

Today’s BBC News story about Selfridges’ imminent opening of its Christmas shop made me wonder whether I should just dust off and recycle my blog post from a year ago.

Back then, I expressed incredulity about why anyone would wish to purchase baubles “adorned with Union flags” or ‘We Love England’ slogans a whole 137 days before Christmas. Clearly I knew nothing, however, with … Continue Reading

Wallis to open concession in Robbs of Hexham

Job ad for Wallis in Hexham

Job ad for Wallis in Hexham

Delivering on its promise to bring quality concessions to its recently acquired Robbs of Hexham store, it seems that Beales has already signed up the Arcadia-owned womenswear brand Wallis.

A job ad has gone live today[broken link removed], advertising the “fantastic opportunity for Sales Advisers and Senior Sales Advisers to join our brand new … Continue Reading

New book examines the architectural history of Scotland’s shops

Image from 'Scotland's Shops' book, courtesy of Historic Scotland

Image from 'Scotland's Shops' book, courtesy of Historic Scotland

One of the nice things about running my own architecture subject gateway, Sapling.info, is that I get the opportunity to read about plenty of interesting buildings and places. 

Earlier this week I paid a visit to the attractive and information-packed website of Historic Scotland, ahead of updating Sapling.info’s review … Continue Reading

Robbs is saved – so what happens now?

Out with the old, in with the new at Robbs (12 Jun 2010). Photograph by Graham Soult

Out with the old, in with the new at Robbs (12 Jun 2010)

With just over a week now passed since Beales’ takeover of Robbs of Hexham was confirmed, details of what the welcome change of ownership might mean for the historic 192-year-old store are starting to become clearer.   

First up, it’s worth remarking … Continue Reading

Confirmed – Beales buys Robbs of Hexham

Robbs of Hexham store. Photograph by Graham Soult

Robbs of Hexham store

Just announced this morning – independent department store operator Beales has acquired Robbs of Hexham from MCR, the administrator of Vergo Retail, for £250,000.

Sarah Bell, Partner of MCR, officially announced the news:

“Following an effective administration process, we are delighted to confirm the sale of such an iconic store in … Continue Reading

Beales pursues Robbs takeover, while The Range owner eyes other stores

Closing down sale at Robbs in Hexham (30 May 2010). Photograph by Graham Soult

Closing down sale at Robbs in Hexham (30 May 2010)

As the uncertainty over the future of the Vergo Retail store empire continues, potential suitors for some of the stores are starting to emerge. Here are the latest happenings…

In Liverpool’s Ranelagh Street, Lewis’s department store … Continue Reading

Newcastle Debenhams scores on customer service

Newgate Street frontage, Debenhams Newcastle. Photograph by Graham Soult

Newgate Street frontage, Debenhams Newcastle

Though I’d had a wander around several times before, today was the first occasion that I’d actually bought something from Newcastle’s recently opened Debenhams store. However, if the good quality customer service that I received is the norm, it gives me every incentive to go back.

I was looking for a nice shirt and … Continue Reading

Beales “lodges formal notice of interest” in buying Robbs

Beales logo

Beales logo

It seems like it’s not just me who thinks that Beales taking over Robbs would be a good idea, with today’s Hexham Courant reporting that the Bournemouth-based department store operator “has lodged formal notice of interest in the store with administrators MCR”. 

The article adds that “representatives of Beales were looking round the property yesterday”. Meanwhile, MCR has reportedly asked the owners of the … Continue Reading