How to apologise for the gift card machine being broken, at Eldon Square (13 Jun 2013). Photograph by Graham Soult

How to apologise for the gift card machine being broken, at Eldon Square (13 Jun 2013). Photograph by Graham Soult

Graham Soult

Retail consultant, writer, blogger; helping retailers via CannyInsights.com and CannySites.com. Say hello on Twitter at @soult!

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