Window display, Poundstretcher Wombwell (3 Nov 2011)

A few days ago, I blogged about how Poundstretcher in Newcastle needs to sell itself better in order to capitalise on the extra footfall generated by the opening of Discount UK opposite. I argued that the quality of Poundstretcher’s products, and its homewares in particular, is much higher than the shoddy advertising board and lacklustre store environment would lead shoppers to believe.

Sadly, presentation issues seem to permeate throughout the 350-strong chain. On Thursday last week I was touring South Yorkshire, and took the opportunity to visit the Poundstretcher in Wombwell, near Barnsley. The experience, I’m sorry to say, was very poor.

Poundstretcher, Wombwell (3 Nov 2011)

Externally, the shop at least ticks one box by featuring the latest Poundstretcher logo and fascia, which is increasingly replacing the disparate visual identities across the chain. However, the cluttered frontage of plastic containers and window posters offers neither an attractive shop window, nor views into the store. I was especially puzzled by the stacks of Andrex that filled the right-hand window – surely no-one can think that this creates an appealing first impression?

Inside, I was shocked by the state of the shop, which was generally untidy and had litter on the floor. Poundstretcher makes an unfortunate habit of piling display stock in the aisles as well as on the shelves, but much of the product on the floor here was in unpacked boxes. As well as making the shopfloor look like a stockroom, it would have been impossible for anyone with a pushchair or in a wheelchair to negotiate the store.

Wilkinson, Wombwell (3 Nov 2011)

If the branches are holding more stock than they can physically store, this is a supply chain issue that Poundstretcher’s bosses need to tackle. In the meantime, Wombwell’s shoppers can be forgiven if they opt instead for the shiny, modernised Wilkinson store over the road.

Former Woolworths (now Poundstretcher), Camborne (20 Feb 2011)

Though Wombwell is an established Poundstretcher branch, a lot of the same flaws apply even to the newly opened branches – many of which are in former Woolworths locations. As well as the stores in Camborne and North Berwick that I’ve mentioned before, I’ve recently paid visits to the new stores in Tiverton (one of the ex-Woolies sites acquired from Alworths, and opened in May) and Melksham (the last former Woolworths site in Wiltshire to reopen, in September last year).

Poundstretcher (formerly Woolworths and Alworths), Tiverton (9 Sep 2011)

Poundstretcher (former Woolworths), Melksham (9 Oct 2011)

While these new stores benefit from being generally cleaner than the older shops in the estate, there are still issues with products cluttering the aisles and an excess of both goods and promotional posters in the shop windows. In contrast, modern variety store retailers such as Wilkinson, Discount UK and Home Bargains manage to combine a strong value offer with stores that are still clean, bright and appealing, both inside and facing the street.

Poundstretcher’s product is strong (yet currently undersold), and the retailer is finally getting to grips with the historically confused brand that sees page 1 of Google Image Search bring up six different logo variations. Clean, tidy and accessible shops are a retailing basic, however, and Poundstretcher could do worse than to learn from – and pay some Soult-style visits to – its shinier value competitors.

Discount UK (former Woolworths), Newcastle (4 Nov 2011)

Poundworld-owned variety retailer Discount UK has opened its Newcastle store today, with stilt walkers and free sweets on hand to welcome shoppers to the former Woolworths site.

I dropped by shortly after the store opened at 10am, and it seemed to have got off to a good start – it was packed with shoppers, and there were plenty of people queueing at the tills to make their purchases. Inside, the store has retained the old Woolies wooden flooring, but otherwise looks to have had a comprehensive refurbishment. It also seems to have used the bulk of the space that Woolworths previously occupied, making it rather larger than the existing Discount UK store in Middlesbrough. Externally, the store has gained some smart and bright signage that is an undoubted improvement on what it replaced.

Discount UK (former Woolworths), Newcastle (4 Nov 2011)

While Discount UK was making a concerted effort to drive shoppers into its store – with leafletters handing out offers flyers across the city centre – I couldn’t help but notice the staff and security guards in Poundstretcher opposite, looking out the window at all the activity across the street.

Poundstretcher, Newcastle (4 Nov 2011)

Newcastle’s Poundstretcher has the advantage of being housed in a handsome Grade II-Listed Richard Grainger building dating from 1837, with two decent-sized trading floors. While the ground floor features all the traditional Poundstretcher ranges, such as snacks, greetings cards, stationery, hardware and gardening, the upper level includes an usually extensive range of furniture and homewares. Like most Poundstretcher stores, however, the quality of the goods sold is far superior to the cluttered and neglected environment in which they’re presented.

Advertising board at Poundstretcher, Newcastle (4 Nov 2011)

The dreary advertising board that Poundstretcher had outside its store today is illustrative of the retailer’s presentational problems. With faded black Times New Roman lettering on a white background, it’s the type of point-of-sale advertising that would look unprofessional even for a corner shop – yet Poundstretcher is an expanding chain, with over 350 stores nationwide. Surely it could have done something more creative and eyecatching to capitalise on all the buzz and extra footfall being generated over the road?

As I’ve argued before, Discount UK’s arrival will be positive for Clayton Street in bringing some life back to the location, and helping to cement its appeal as a value retail destination. Indeed, rather than Discount UK being a threat to Poundstretcher, the shot in the arm that it will give to Clayton Street should be seen as a great opportunity.

For all that Discount UK is a multi-price fascia, the fact still remains that 80% of its product range comprises items costing £1 or less. In this regard, it is competing much more with the two Poundland stores in Eldon Square, and with Poundworld’s eponymous shop in Grainger Street, rather than with Poundstretcher, where the average item price is undoubtedly much higher.

Poundworld, Grainger Street, Newcastle

If I ran Poundstretcher, I’d be seizing the opportunity to revamp the Newcastle store as a flagship for the chain – investing in (and – crucially – maintaining) a cleaner brighter interior that matches the quality of the product; creating a clear visual identity for the store, inside and out - including the latest logo on the fascia; and sorting out the clutter by trimming the range and selling fewer products better.

Despite its name, and the tagline of ”the original value store”, Poundstretcher isn’t and never has been a pound store – it’s a brand that should be able to compete with chains like Wilkinson, Cargo, Argos and the big supermarkets, based on the quality, range and value of its home and garden products. If Poundstretcher is to build on the momentum of recently making its first (albeit modest) profit in six years, this is surely the direction in which it needs to head – rather than competing with the discounters to see who can sell the most cans of Pepsi for £1.

Interior of Asda Supermarket, Gateshead (8 Aug 2011)

While some communities on Tyneside – among them North Shields and Wallsend – still have to wait a little longer for their Netto stores to be turned into Asdas, the process of converting 147 ex-Netto sites into Asda Supermarkets is continuing apace. Stores in Westerhope, Lemington and Gateshead are among those that have been transformed in the last couple of months.

Following on from my ‘undercover’ visits to ex-Netto UGO stores on Teesside and an ex-Netto Morrisons in Tamworth – all among the 47 stores that Asda had to divest for competition reasons – Asda invited me, and my camera, to check out one of the stores that it’s kept and converted over to its own fascia: the shop at Old Fold Road, a mile or so from the centre of Gateshead, which serves the recently built St James’ Village housing development as well as more established, working-class communities in the Felling and Sunderland Road areas of the town.

Asda Supermarket, Gateshead (8 Aug 2011)

The focus of this first blog post is the store’s transformation from Netto to Asda, looking mainly at the revamped shop’s layout, ranges, and look and feel.

As well as letting me look around, Asda also challenged me to carry out a full weekly shop in the store and to test the much publicised Asda Price Guarantee: the company’s pledge to be “10% cheaper on your comparable grocery shopping” compared to Tesco, Morrisons, Sainsbury’s or Waitrose. I’ll blog about my shopping trip – and reveal whether it was indeed cheaper – in a second post to follow soon.

Asda Supermarket, Gateshead (8 Aug 2011)

...and in its former guise as Netto (28 May 2010)

So, what is the store like? Externally, as you might expect, it’s little changed – just like the ex-Netto Morrisons and UGO stores that I visited before. In this case, the Netto signage has been replaced by the new ‘Asda Supermarket’ brand – signalling the store as a smaller-than-usual Asda – while the bright yellow window vinyls have been replaced by similar ones in pale yellowy-green.

The store also retains the slightly unwieldy separate entrance and exit lobbies that were so beloved of Netto stores, and that got me similarly confused in Eston.

Asda Supermarket, Gateshead (8 Aug 2011)

However, once you enter the store the extent of the interior transformation becomes clear. The entire shop was gutted and refitted in the impressively short two-and-a-half weeks betwen Netto closing and Asda opening, and it does now feel like an entirely new store.

Interior of Asda Supermarket, Gateshead (8 Aug 2011)

Configuring the space to accommodate the sheer increase in SKUs – from Netto’s 1,800 product lines to around 10,000 now – would always have made the shop look different. However, Asda’s investment in new shelving, floors, ceilings and wall finishes replaces the slightly dowdy Netto shopfit with a feel that is bright, clean and modern.

Interior of Asda Supermarket, Gateshead (8 Aug 2011)

Though the deep red walls bring to mind the latest Wilkinson storefit, they (and the matching signage) do work well in bringing some warmth and colour to what could otherwise have felt like a crisp but slightly sterile interior.

Red wall finish and signage, Asda Supermarket, Gateshead (8 Aug 2011)

Inside the store, the logical layout of the entrance area is evidently designed to assist shoppers who are just popping in for one or two items. Newspapers and bestselling magazines are on the left as you go in, followed by a ’Food to Go’ section featuring sandwiches, drinks and snacks.

Newspapers, Asda Supermarket, Gateshead (8 Aug 2011)

'Food to Go' section, Asda Supermarket, Gateshead (8 Aug 2011)

On the right are flowers, four self-service checkouts, three regular checkouts, and the kiosk beyond.

Checkouts, Asda Supermarket, Gateshead (8 Aug 2011)

Given the store’s compact size, the kiosk has to perform multiple functions, serving as the customer service desk as well as housing the usual cigarette display and National Lottery terminals. Crucially, it’s also the ‘Click and Collect’ point – a key part of Asda’s strategy to push its non-food offer and build multichannel traffic.

Less logically, spirits are also located at the kiosk – presumably for security as much as convenience purchasing – though their absence from the main wine and beer aisle does make it awkward to buy spirits as part of a full shop.

Kiosk, Asda Supermarket, Gateshead (8 Aug 2011)

Entering the main body of the shop, customers are faced with what seems to be a relatively compact fruit and veg section relative to the ex-Netto UGO and Morrisons stores that I visited.

Fruit and veg section, Asda Supermarket, Gateshead (8 Aug 2011)

However, the multi-tiered shelving units allow a deceptively wide range of fruit and veg products to be fitted into the space, as well as helping to create a colourful and eyecatching display.

Fruit and veg section, Asda Supermarket, Gateshead (8 Aug 2011)

In fruit and veg, as throughout the store, value messages are key – Asda, for obvious reasons, is clearly keen to reassure former Netto customers that the prices on everyday items haven’t suddenly gone up.

Fruit and veg section, Asda Supermarket, Gateshead (8 Aug 2011)

Perhaps trying to tap into the current success of single-price retailers like Poundland, banners and shelf-edge labels highlight items costing £1, while hanging arrow signs draw attention to specific offers or ‘SuperPrices’ more generally.

'SuperPrices' sign at Asda Supermarket, Gateshead (8 Aug 2011)

Apart from fruit and veg, the store’s other major focus of both fresh products and visual theatre is the instore bakery, with an adjacent hot chicken counter.

Instore bakery, Asda Supermarket, Gateshead (8 Aug 2011)

Instore bakery, Asda Supermarket, Gateshead (8 Aug 2011)

Wisely, the bakery is placed in a traditional back-corner location rather than near the entrance as it is in Tamworth’s ex-Netto Morrisons, ensuring that there’s plenty of room both to circulate and to admire the attractive display.

Instore bakery, Asda Supermarket, Gateshead (8 Aug 2011)

On the downside, the store does lack a meat and fish counter, like the one Morrisons has squeezed into the old Netto in Tamworth; for me personally, as a fresh fish fan, that would limit how often I’d use this particular store for my full weekly shop. To be fair, however, I’m not necessarily the core demographic that this particular shop is catering for, and I’m sure Asda has done its homework in tailoring the store’s offer towards the everyday needs of local shoppers.

Oils and bread aisle, Asda Supermarket, Gateshead (8 Aug 2011)

The heart of the store is its aisles of ambient products, and it’s here – in categories such as oils and bread – that the increase in both branded and own-label SKUs is really noticable.

The upcoming blog post about my Asda shop will talk in more detail about how far I was able to get all the items on my shopping list. Generally speaking, though, it’s hard not to be impressed by how much Asda has squeezed into the space, including quite a few categories that never used to be represented in Netto.

Magazines and greetings cards, Asda Supermarket, Gateshead (8 Aug 2011)

I spotted, for example, a pretty extensive display of magazines – complementing the newspapers and bestselling magazine titles by the door – as well as a decent range of reasonably priced greetings cards.

Babywear aisle, Asda Supermarket, Gateshead (8 Aug 2011)

The overall extent of the non-food range is also surprisingly broad given the store’s limited space. It includes stationery, babywear and underwear, as well as books and entertainment, though the latter two did have quite a lot of gaps at the time of my Monday morning visit.

Books aisle, Asda Supermarket, Gateshead (8 Aug 2011)

I was also interested to spot a display of non-food ‘SuperBuys’, featuring an eclectic range of luggage sets, scooters and toasters. The deals – and the deliberately ‘home-made’ look of the signage – are obviously a nod towards the store’s Netto heritage.

However, most of the featured items looked like the same Asda-branded products that you’d come across in a larger Asda store, meaning that the SuperBuys lacked some of the sheer randomness and element of fun that make the hard discounters’ non-food deals so popular.

Non-food 'SuperBuys', Asda Supermarket, Gateshead (8 Aug 2011)

Nearing the end of my circuit, the store conforms to supermarket layout norms by locating the frozen foods and alcohol furthest from the entrance. Unsurprisingly, the frozen section eschews Netto-style chest freezers in favour of upright ones – similar to those seen in Eldon Square’s Waitrose and other compact supermarkets – to ensure that the maximum number of products can be fitted within the space.

Frozen aisle, Asda Supermarket, Gateshead (8 Aug 2011)

Frozen aisle, Asda Supermarket, Gateshead (8 Aug 2011)

Though lacking the aforementioned spirits, the alcohol section is also impressive in its range, and compares favourably with the old Netto offer – including, I was pleased to see, a cabinet of chilled beers and wines. Selling drinks that people can consume straight away seems like an an obvious move, and more often than not the major grocers’ convenience stores do it. However, I’m always surprised at how many larger supermarkets don’t have a chilled drinks cabinet, including M&S – surely the ultimate impulse purchase grocer, and the place where you stock up on your way to dinner parties.

Beers and wines, Asda Supermarket, Gateshead (8 Aug 2011)

To put things in context, it’s worth flagging up that I’m not usually an Asda shopper, partly because the store nearest to me – at Metrocentre – is overwhelmingly huge, full of children, and a nightmare to drive to. When I do shop there, it’s more often than not to check out the George clothing or other non-food ranges rather than to do a full shop – for which I prefer to go to Waitrose or Morrisons. Asda might well be cheap – more of which in my next post, of course – but at the vast and busy Metrocentre store you do pay for it in increased stress levels.

Having said all that, it’s hard not to be impressed with the new Asda Supermarket at Old Fold Road. The transformation from Netto is remarkable, and Asda’s investment in the store – and, by extension, the local community – is admirable. The attractive store environment, improved ranges and lovely staff – including ex-Netto colleagues supplemented with new recruits – are all big pluses, as is not having to walk around a huge store to find everything that you want.

'Asda in your Community' display, Asda Supermarket, Gateshead (8 Aug 2011)

Living two-and-a-half miles away, it’s fair to say I probably wouldn’t go back to this particular store on a regular basis. However, if I lived in the area, I’d certainly have no qualms about using the store for either convenience purchases or the bulk of my weekly shop (though preferably on a weekday, when I took my photos, rather than the more hectic Saturday afternoon when I carried out my actual shop).

Interior of Asda Supermarket, Gateshead (8 Aug 2011)

Last week, Retail Week reported that Asda had seen sales uplifts of 50% in its converted Netto stores, and that there were now plans to open 250 more smaller Asda Supermarkets instead of the 100 that had been originally envisaged. It’s not hard to see why sales are buoyant, given the improvement in the shopping environment and offer; indeed, staff at Old Fold Road told me that while former Netto shoppers were still happily coming in, they were also seeing plenty of new people who had never set foot in the store while it was Netto.

In recent history, big supermarket takeovers – be it Somerfield buying Kwik Save, Morrisons snapping up Safeway, or the Co-op buying Somerfield – have rarely gone to plan, typically resulting in disgruntled customers and haemorrhaging of combined market share. However, if Asda can maintain the early momentum across its converted estate – keeping existing Netto shoppers happy while simultaneously attracting new customers from its rivals – this might finally be a retail takeover that delivers on its promise.

Former Woolworths, South Shields (8 Aug 2011)

The Indian-owned value fashion retailer, Store Twenty One, is to add a fourth North East ex-Woolies site to its estate, taking over the empty portion of the former Woolworths store in South Shields.

Poundland has occupied part of the ex-Woolies building in King Street since late 2009, but the other half has remained stubbornly ‘to let’ for the last couple of years.

Store Twenty One, Jarrow (24 Jul 2010)

The rumour of Store Twenty One’s impending arrival was reported in the Shields Gazette three weeks ago, but I understand that the retailer has since completed on the deal. The South Shields store will be Store Twenty One’s second ex-Woolies site in South Tyneside, following on from the opening of its Jarrow shop in July last year. There are also Store Twenty One branches in place of the former Woolworths stores in Stanley and Houghton-le-Spring, as well as another within a historic Woolworths building in Redcar.

Mothercare, South Shields (8 Aug 2011)

Though not the Primark that had been rumoured back in 2009 – which always seemed implausible, given the relatively compact size of the unit – Store Twenty One’s arrival will be a welcome boost to a street that has more than its fair share of voids, many the result of national retail collapses (such as Adams and MK One) or store rationalisations (a recently closed Currys.digital). And with South Shields home to one of the dwindling number of high-street Mothercare stores – many of which are being closed – it would be a surprise if further departures don’t follow.

Henry Boot's Waterloo Square retail scheme in South Shields (24 Jul 2010)

On the other hand, South Shields still has many positives as a retail centre. The modern Waterloo Square scheme remains strong, having attracted Next, Desire by Debenhams, BHS and River Island into South Shields for the first time five years ago. The development provides the large, spacious units that those major chains require, while maintaining a strong pedestrian link with the nearby King Street.

Wilkinson, South Shields (8 Aug 2011)

Meanwhile, King Street is bookended by two important anchors. The hardware and variety store retailer Wilkinson has recently refurbished its large and popular store in the Market Place, while Morrisons taking over the vacated Asda premises last year has given a much-needed boost to the town centre’s eastern end.

King Street, South Shields (30 Apr 2011)

Indeed, where South Shields most needs work is in the very heart of its town centre, along the main thoroughfare of King Street. Though the street itself is quite handsome, and has – crucially – hung on to its Marks & Spencer store, the prominence of empty units, coupled with a mish mash of poor quality shopfronts and signage, conveys an overall air of tattiness and underinvestment.

Redcar High Street (4 May 2011)

Down the coast on Teesside, Redcar’s town centre is not without its challenges either. However, everywhere you look in Redcar there are signs of things happening, whether it’s the local authority’s investment in marketing the town (under the ‘This is Redcar’ tagline), the opening of a tourist information centre on the high street, the presence of lively street entertainment, or the widespread use of ‘virtual shops’ to successfully mitigate the negative visual impact of empty units. In challenging economic times, positive measures such as these can play an important role in stemming the perception of a town being in decline.

Perhaps it’s time for South Shields to take a look at what other seaside towns are doing to lift their spirits, with a view to bringing some added colour, theatre and optimism to its own high street.

Habitat, Bristol (22 Feb 2011)

It’s hard to dispute that the last couple of weeks has been a torrid time for the UK high street, with a succession of well-known names either announcing bad news or collapsing into administration.

While HMV has a stay of execution for now, other retailers in that section of the alphabet – Habitat, HomeForm, Haldanes and TJ Hughes – have teetered, joined by others such as the clothing chains Jane Norman and Life & Style.

Thorntons, Bishop Auckland (24 Jan 2011)

Comet and Thorntons, meanwhile, look set to follow Mothercare’s recent lead in radically slimming down their UK store estates. When Thorntons becomes the most popular trending topic on Twitter, as it was earlier this week, you really know that the high street’s travails have entered mainstream discussion.

So, what are the key headlines from, arguably, the most intense period of bad retail news since a flurry of retailers – among them Woolworths, Zavvi, Whittard’s and Adams – all collapsed in the final weeks of 2008?

Habitat's Tottenham Court Road flagship - which is staying open (6 Apr 2011)

• The iconic furniture brand Habitat, and three of its central London stores, have been bought by Home Retail Group, owner of Argos and Homebase, for £24.5m. However, the remaining 30 UK stores are in administration and threatened with closure, with 750 jobs at risk. Harrogate, Edinburgh and York are among the locations affected, but there have been no Habitat stores in the North East since the Eldon Square branch in Newcastle closed in the late 1980s.

• HomeForm, the private equity-owned home improvement business that owns brands such as Moben, Kitchens Direct and Dolphin filed for administration on 23 June, putting 160 showrooms and 2,800 jobs in danger. Locations in the North East include Darlington, Gateshead, Middlesbrough, Newcastle and Sunderland.

• TJ Hughes, the Liverpool-based discount department store chain, collapsed into administration on Thursday morning, two days after announcing that it was planning to appoint administrators. The chain has 57 stores, which employ 4,000 people and account for almost 2 million square feet of retail floorspace – slightly more than the entire sales area of Metrocentre. TJ Hughes stores in Newcastle, Sunderland and Middlesbrough are among those at risk.

• Young fashion chain Jane Norman collapsed into administration earlier this week. On Tuesday, it was announced that Edinburgh Woollen Mill had bought 33 of the 94 shops, saving nearly 400 jobs, with a possibility of buying 28 more stores. However, the remaining 33 sites will close – including the branch in Newcastle’s Eldon Square – and the future of Jane Norman’s 82 department store concessions is uncertain.

• Clothing and homewares chain Life & Style – the rebadged Ethel Austin – collapsed into administration for the third time in as many years last month. 22 of the rump business’s 90 stores are already closing, with 274 staff losing their jobs.

• A week ago, Kesa-owned electricals chain Comet reported a 6.8% fall in sales compared to a year before, and annnounced plans to close 17 stores and downsize 9 others.

• On Tuesday, chocolatier Thorntons revealed that it would close up to 180 shops over the next three years, accounting for almost half of its entire company-owned store estate. The additional 227 franchisee-owned stores are not affected.

All these stories are worthy of a discussion in their own right – and will more than likely crop up again in future blog posts – but, looked at as a whole, what do they tell us about the condition of UK retail right now?

TJ Hughes, Sunderland (7 Sep 2009)

Whenever a familar high street name is in danger, it’s easy to wheel out all the usual arguments about the effects of online shopping, supermarkets’ assault into non-food, and the bane of quarterly rent payments or upward-only rent reviews.

Squeezed consumer spending is clearly also a huge issue at present. The sectors that Comet and HomeForm inhsbit – electricals and home improvement – are both among the most challenging places to be right now, as demonstrated by difficult trading at Dixons, Best Buy’s struggle to make an impression in the UK, and the recent collapse of Focus DIY.

Focus, Consett (4 Jun 2011)

Without a doubt, these economic or market factors have all contributed to the recent bad news, but they don’t explain why some retailers are collapsing when plenty of others are, if not exactly thriving, at least weathering the economic storm. The John Lewis Partnership, for example, today published its healthiest weekly sales figures for some time, with the Delia effect at Waitrose and the launch of the John Lewis Clearance pushing up turnover by 12.5% compared to a year ago.

Just as John Lewis can usually be relied upon to deliver good news, it’s very rarely a complete surprise when a particular retailer goes under. Look at this week’s casualties, and you’ll see that most of them share one or more of the same attributes:

• Lack of clarity regarding the brand or proposition
• A perception of being a ‘legacy’ retailer
• Stronger competitors within their sector
• A reputation simply for being cheap, rather than offering value
• Instability and a lack of strategic direction through constant changes in ownership or management.

Habitat fascia, York (17 Jul 2010)

In its heyday in the 1960s and 70s, Habitat, for example, was truly a design and retail innovator. However, squeezed between Ikea at the value end and Heal’s and John Lewis at the top end, Habitat has since struggled to define its niche. Meanwhile, a shrinking store estate over the years – 33 now, from a recent peak of 42 – has reinforced the impression of a business in decline.

Closed-down Habitat, Birmingham (18 Mar 2010)

Jane Norman, too, has seemingly lost sight of the reasons that made it successful in the first place, with my female friends bemoaning what they see as its move downmarket – a dangerous shift, that brings it into more direct competition with bigger, and cheaper, chains such as Primark, Peacocks and New Look.

Those big names in the clothing sector have also caused difficulties for TJ Hughes and Life & Style – raising their fashion credentials in order to offer customers all-round value, and leaving behind those retailers that have sought to compete primarily on price. Add in Life & Style’s record of previous collapses (as Ethel Austin), and the fact that TJ Hughes has had four owners in the last decade, and there’s little wonder that both have become distracted from what needs to be their core focus – being top-notch retailers.

In Thorntons’ case, many of its difficulties seem self-inflicted, throwing away the upmarket cachet of its brand by spreading itself too thinly. Creating a bloated estate of 600 shops would be unwise enough, particularly when quite a lot of them offer uninspring store environments in unglamorous locations. However, letting your product be sold in supermarkets and Wilkinson was always likely to be a disaster – undermining your brand’s reputation for quality while simultaneously removing the need for shoppers to visit your own stores.

What does all this mean, looking forward? Well, those retail businesses that simply aren’t up to scratch in terms of proposition, brand, strategy or customer experience will need to up their game in order to survive. However, there’s no reason why those businesses that are well-run and have a clear reason to exist shouldn’t continue to prosper.

Woolworths, South Harrow (31 Dec 2008). Photograph by Barry Marshall

Though I’ve paid several visits to London over the last year, I’ve still only scratched the surface as far as photographing the capital’s ex-Woolies stores is concerned.

One that I haven’t yet made it to is the still-vacant store in Finchley Road, Swiss Cottage (store #1214) – apparently the last remaining empty Woolies site in north London. Many thanks to Geoffrey Barraclough and Alan Walker, who both dropped me a line last week to let me know of its impending takeover by the value fashion retailer Peacocks. According to Alan, the store’s rather flamboyant neon letters – pictured below not long after its closure – have now been taken down, with work already underway on the property’s transformation.

Former Woolworths, Finchley Road (16 Jan 2009). Photograph by Christine Matthews

Following up my visit to the former Harrow store (#1198) back in May, I was also pleased to receive some photographs of the nearby store in South Harrow’s Northolt Road (#697, opened in 1937), captured by London reader Barry Marshall on New Year’s Eve 2008 during the shop’s closing-down sale.

The shot at the top of the page features the familiar posters that bedecked over 800 Woolies sites at the end of 2008, including one proclaiming ’70% off’ (as also seen in my photo of the Whitley Bay store, taken five days earlier) and another announcing the store’s ‘Last 3 days’.

Against this backdrop of closure, it’s easy to forget that the stores had been decked out, prior to the chain’s collapse, in expectation of normal Christmas trading. As Barry remarks, his photograph below – taken three days before the store’s permanent closure – is “not without sad irony.”

Woolworths, South Harrow (31 Dec 2008). Photograph by Barry Marshall

Happily the site was empty for less than a year, reopening as discount store ‘£ or 2′ in November 2009. From the images I’ve seen the shop looks quite smart, and cleverly avoids the limitations of a single-price retailer by apparently selling everything “within a price range of £1 to £2.” With our high streets now full of Poundlands, 99p Stores and even a 90p Store, I’d be curious to hear of any other unusual price point stores that readers have come across on their travels.

Former Woolworths in St George's, Harrow (14 May 2010)

Barry also gave me a status update on the ex-Woolies in Harrow’s St George’s Centre, which looked set to be taken over by Peacocks and Sports Direct when I blogged about it in May last year. He tells me, however, that the site has recently reopened as a Wilkinson store, with thousands having apparently applied for the 90 permanent and 20 temporary jobs that were on offer.

Wilkinson has picked up a relatively modest number of ex-Woolies sites, presumably due to many of the stores being too small for its requirements – those it has acquired have typically been large and often on more than one level. However, with a product mix not too dissimilar to Woolworths, an expanding national presence of over 340 stores, and pre-tax profits of nearly £65m in 2009-10, Wilkinson is surely Woolies’ natural successor in all but name – a thriving, growing and profitable business occupying the very retail territory that Woolworths once called its own.

Thank you to Christine Matthews for the shot of the former Woolworths in Finchley Road, which is © Copyright Christine Matthews, and licensed for re-use under this Creative Commons Licence.

Wilkinson, Gateshead (14 Feb 2011)

Given that a significant chunk of Gateshead town centre is currently flattened and awaiting redevelopment, it’s pleasing to see one of the town’s biggest retailers investing in its store.

Along with Tesco, the long-established Wilkinson store in the Interchange Centre is probably the town centre’s biggest draw. It’s not as big as the massive stores in Newcastle or South Shields, but it’s a decent size and always busy, stocking many product ranges that aren’t readily available elsewhere in the town.

West Street frontage, Wilkinson, Gateshead (15 Feb 2011)

Popping in last week, I was pleased to see that the interior of the store is getting a spruce up, and that the old, rather tired Wilkinson signs have been replaced by ones bearing the new, cleaner logo – previously blogged about in July 2009. As I argued then, I find the new, crisp logo a massive improvement on its rather old-fashioned and clunky predecessor.

Inside the store, the ongoing revamp seems very similar to the rebranded and modernised stores that I’ve already seen in Leeds and Sunderland, with improved signage, better views through the store, and a generally cleaner and less cluttered feel.

Outside – both in West Street, and within the transport interchange – the Wilkinson building is hardly a looker with its crinkly brown and red façade. However, the new signage makes a surprisingly big difference in giving it a fresher appearance, even if the West Street sign does seem a rather odd shape – presumably to cover up the holes left by the old one.

....and how it looked before (17 Sep 2009)

In contrast, the building on the opposite side of West Street has a new logo that I’m finding it much harder to warm to. This is the Argos store, occupying part of what used to be the North East Co-op department store in New Century House.

Argos, Gateshead, with new logo (14 Feb 2011)

...and how it looked before (16 Dec 2009)

In common with the rebranding taking place across the rest of the 700-plus-strong Argos estate, the store has recently gained new signage, featuring the chain’s revamped logo.

When the modernised logo was launched just over a year ago, Argos’s Head of Brand Marketing was quoted by Retail Week, making reference to the “strong customer recognition” of the Argos ‘smile’ and arguing that the new version “remains instantly recognisable” but “feels more modern and relevant.”

New Argos logo, Nuneaton (24 Aug 2010)

Old Argos logo, Sunderland (7 Sep 2009)

I’m not convinced – to me, the new logo just looks like a cheapened version of the old, while at the same time hanging together less successfully as a piece of design.

To be honest, I’d never realised that the swirl was supposed to be a smile, but it worked well as a device in linking together the ‘A’ and the ‘s’, and giving the logo a coherent look. In the new version, in contrast, the ‘smile’ floats oddly under the text, while the formerly distinctive font has been replaced by something much more bland and generic.

Even as signage, the modernised font seems to work less well. While the old version usually had the red text superimposed on a blue background, the new one commonly ends up with a red rectangle seemingly stuck slightly randomly on top of a blue backdrop. An improvement? Again, not in my book.

Perhaps the chain’s shoppers will agree that the new look is “more modern and relevant” – but it certainly doesn’t put an Argos smile on my face.

Former Woolworths (now Iceland), Belper (23 Dec 2010)

Following on from my 2009 visit to Alfreton, Heanor and Ripley in Derbyshire, I was able to pay a fleeting visit this festive season to the nearby town of Belper – famous for its history of textile making, and today part of the Derwent Valley Mills World Heritage Site.

Conveniently, the town’s former Woolies (store #725) is right next to the bus station where I arrived, and is not hard to spot. Opened on 20 May 1938, its frontage is almost identical to that of the Alfreton Woolworths (#684), which opened a year earlier.

Side view of former Woolworths (now Iceland), Belper (23 Dec 2010)

Like the North East Woolies sites in Hexham and Morpeth, Belper was one of the first stores to be taken over by another retailer, as part of the package of 51 sites acquired by Iceland just three days after the final Woolworths stores closed down. For a town with a compact centre and a population of little more than 20,000, this does mean that Belper has four decent-sized supermarkets – Iceland, Haldanes, Midlands Co-op and a large Morrisons – within a short distance of one another. On this basis, you do have to question – as campaigners already are doing – whether the town’s potential 80,000 sq ft edge-of-centre Tesco superstore is really necessary.

Haldanes, Belper (23 Dec 2010)

With Haldanes’ fledgling chain – currently comprised entirely of former Co-op/Somerfield sites – stalled for the moment at