Shoe shopping. Image by Allie Hylton

It’s always good to hear of a retailer that is rising from the ashes, Wellworths-style, so I was pleased to read in The Appointment magazine about the enterprising staff of the former Faith shoe store, in Chelmsford, Essex.

Faith, you may recall, collapsed into administration in April, putting the jobs of 362 full-time staff and 1,382 part-time staff at risk. Since then, all 78 standalone stores – including one in Newcastle’s Eldon Square – have been closed, though I understand that the 100+ concessions in Debenhams are continuing to trade for the moment.

The Faith ‘closing down’ signs in Debenhams’ windows have caused me to do a double take every time I’ve seen them (Sunderland, Newcastle and Stockton-on-Tees to date), given that you have to look twice to realise that it’s Faith that’s closing down, and not Debenhams itself.

For that reason alone, one assumes that Debenhams will be pleased once Faith’s fate is resolved one way or another; possibly, if Drapers is to be believed, by Debenhams buying the brand itself and undertaking a Principles-style relaunch of the name as an own label. If Faith does survive, it seems certain that the business will focus on the more profitable concessions model rather than making a return to standalone shops any time soon.

Over in Chelmsford, however, the former staff of the closed-down Faith store are taking matters into their own hands. Impressively, the former branch support manager, Justina Pay, her supervisor, Roxanne Ransom, and the rest of their old team have decided to go it alone, reopening the store as an independent company – Hope Footwear Ltd – this coming Saturday, 3rd July. The Appointment article has Justina explaining the thinking behind their new enterprise: 

“We’re doing this all ourselves. We’ve contacted the old suppliers, ordered stock, fixtures, fittings, signage and paint. We wanted to reopen the store because we knew how popular and well loved it was, just because Faith went into administration didn’t mean it all had to end.

“We were inspired by Claire Robertson and her success in turning her old Dorchester Woolworths store into Wellworths; a great example of someone who has had a massive success from a very sad redundancy.

“Customers were genuine in their sadness that our stores were closing and were concerned as to where they could buy quality shoes from, we knew we had to ‘do a Wellworths’ and try and bring it back. We’re having a grand opening on Saturday at 10am, a ribbon will be cut, we’d love to see you there.”

It’s a brave move – after all, Dorchester’s Wellies was able to tap into the affection, over almost a century, with which Woolworths was remembered; Faith, though it has been around since 1964, barely provokes the same emotions. Still, just as Dorchester’s Woolworths was always profitable, so there are successful branches that get brought down when the ropier bits of a retailer, such as Faith, drag the entire business into administration.

With Justina and her team seemingly having the bottle, passion and retail knowhow to turn Faith into Hope, you can only commend their entrepreneurship, and wish their new business all the very best. Crucially, already having a great relationship with their customers – and knowing what those customers want and expect – will surely give Hope a really strong and exciting foundation on which to build its success.

Many thanks to Allie Hyton for the use of her image.

Shop Direct's Woolworths.co.uk

Just a quick post this evening, but I wanted to flag up a well-written and interesting article by Kiran Stacey in yesterday’s Financial Times, entitled “The fight to be Woolworths’ heir”.

The piece covers some of the same themes as my own blog posts about Wellworths, Alworths and Shop Direct’s Woolworths brand, but gives some new and interesting insights into the operation of each business through talking to Wellworths’ Claire Robertson, Alworths’ Andy Latham and Shop Direct’s Matthew Hardcastle.

Alworths fascia

Notably, the article tackles the issue of the three retailers’ similar names, and – contrary to what has been reported previously – suggests that Shop Direct is no more happy with Wellworths than it is with Alworths:

We’re not happy with what Alworths is doing. They are trading on the old Woolworths name and brand. Meanwhile, Wellworths is trying to be Woolworths in all but name, and we are not very happy with that situation either.

Certainly, it looks like the tension between Shop Direct and the other ‘new Woolies’ is not going to vanish anytime soon.

Alworths' website

Meanwhile, I’ve noticed that Alworths has launched its website at http://www.alworths.com/ in the past few days. The colour scheme is, arguably, a little on the psychedelic side, but the content and overall impression is very good, conveying a distinctive brand personality that is bright, friendly, fun, local, and family-oriented.

The ‘Rate your visit’ form and the opportunity to nominate an Alworths staff member for a ‘Star Service Award’ are also really nice touches. Similarly, though there are no clues as to where Alworths’ future stores will be, visitors to the site are invited to ‘nominate a location’, to help Alworths achieves its goal of opening “20+ stores” during 2010, and its ultimate expansion “towards a chain of 200 stores”.

I’ve been really impressed with Alworths’ marketing and PR efforts to date. The company seems to have been quite adept at celebrating the qualities that people most liked about Woolworths – such as the service, value and range – while avoiding the traps that ultimately contributed to Woolies’ demise, and creating a personality that is fresh and new.

I wish the business well, and look forward to seeing how it develops over the coming months. Up here in the North East, perhaps I could nominate Chester-le-Street as somewhere that “a variety chain with stores at the heart of the High Street” would be likely to do well?

Vacant former Woolworths store

An interesting story in today’s Times about what it claims is Shop Direct’s plan to “bring Woolworths back to the high street”, with “room for up to 200 stores under the famous red fascia”.

Of course, some might well claim that Woolworths has already been brought back to the high street in the form of Alworths, Wellworths or the like. The difference here is that Shop Direct actually owns the Woolworths brand – having paid £7m for it back in February – so could bring the stores back in name as well as spirit.

Adding some flesh to Shop Direct’s hints last month about there being “an opportunity [for] a chain of [Woolworths] stores in towns across the UK”, the Times article reveals that Shop Direct has no intention of running bricks-and-mortar shops itself, but is looking instead for franchisees. Given that there are barely 200 old Woolies sites left vacant – including some, frankly, in awful locations – Shop Direct’s plans would presumably see a good number of stores opening up in premises that were never a Woolworths before.

Could it be 'Store Opening' soon?

Undoubtedly, any move to resurrect Woolworths as a high-street chain will be welcomed by those shoppers who still miss, and have affection for, the Woolworths name in their town centres. However, given the current enthusiasm for bringing Woolworths (or Any-other-worths) back to the high street, you have to wonder – as the Telegraph has – whether more could have been done to prevent the business from closing in the first place.

Alworths in Amersham

Following in the footsteps of Dorchester’s Wellworths, Stornoway’s Wee W and even Wallsend’s Well Worth It, the latest ‘son of Woolworths’ store – Alworths – opened the doors to its second store in Amersham, Buckinghamshire yesterday.

To date, the various Woolies ‘offspring’ have  tended to be one-off, locally-driven responses to the gap that Woolworths left on particular high streets. In the case of Wellies and Wee W, the impetus has even come from former Woolies staff.

Stornoway's Wee W

Alworths also has a strong Woolies connection, in that its founder and MD, Andy Latham – hence the ‘AL-’ in Alworths – used to be Woolworths’ head of store and concessions development. Where Alworths differs from the others, however, is in embarking upon an ambitious opening programme from the very start. This makes it the first genuine retail chain to emerge from the ashes of Woolworths, though speculation remains that Clare Robertson’s much-celebrated Wellworths might expand beyond Dorchester before long.

Alworths’ inaugural store, in Didcot in Oxfordshire, opened a week ago, poignantly (and intentionally) on the 100th anniversary to the day of Woolworths first appearing on a UK high street.

Three more stores – in Evesham, Warminster and Wokingham – are due to open in the next fortnight, with Alworths reportedly planning to open an ambitious total of 22 stores over the next 12 months.

However, as Alworths makes its presence felt across the south of England, the obvious question is whether it can succeed where Woolworths ultimately failed. In short, is there a place in modern retailing for Alworths? And, if so, what does Shop Direct – owner of the now online-only Woolworths brand – have to say about the matter?

The industry paper Retail Week has been surprisingly sniffy about Alworths’ prospects, with editor Tim Danaher asking “what’s the point of reinventing something which failed, particularly as all the best ex-Woolies stores will now have been taken by other retailers?”, and endorsing the view of an RW reader who had argued that “The son of Woolworths already exists – it’s called Wilkinson”.

When news of the Alworths venture was first announced, RW also suggested that the new business had missed the boat – if it wanted to capitalise on the goodwill towards the old Woolies, then it was no good making its appearance ten months after Woolworths’ demise.

Admittedly, Alworths was quite a long time coming – Latham and his then business partners were talking about the idea for the business as far back as February – but I do, in this instance, think RW’s scepticism is unjustified. Here, in summary, are a few reasons why I think Alworths stands a good chance of success.

1) People want it

Though some people have questioned the point of a new Woolworths-like chain, reaction in the places where Alworths is opening seems to be largely enthusiastic. Indeed, some towns, such as Chippenham, have been clamouring to get an Alworths of their own – even to the extent of making rather patronising comments about “the people who would use” the Poundland store that is slated for the town’s former Woolworths site.

That enthusiasm is because, ten months on, many towns still do have an empty shop where their Woolies used to be, and still miss not being able to buy locally the types of products that Woolworths used to sell. Which brings us on to the fact that…

2) Alworths stores seem to be opening in sensible locations

Alworths in Didcot

Look at the list of Alworths stores announced to date – Didcot, Amersham, Evesham, Warminster and Wokingham – and it’s clear that all are relatively small market towns with a population of less than 30,000.

This seems a canny move, given that it’s in exactly these types of (usually Wilkinson-free) locations that a variety store – selling a wide range of goods that cannot be easily obtained elsewhere in the town – is likely to thrive, and where the absence of Woolworths has been most keenly felt. Which brings us on to the fact that…

3) Alworths is not Woolworths

At its time of closure, Woolworths had more than 800 shops. In a year’s time, Alworths might have 22.

Where the good bits of the Woolworths business were dragged down by its unprofitable and frankly grotty stores in other locations, Alworths has the advantage of being able to choose sites that fit the business as it is today. Furthermore, all will be clean, fresh and modern, and able to offer a much better customer environment than many Woolworths stores were able to.

For me, the size and quality of the store estate was Woolies’ biggest problem towards the end, not the product mix. Which brings us on to the fact that…

4) Alworths is not 99p Stores / Home Bargains / Poundand / B&M Bargains / The Original Factory Shop (delete as applicable)

99p Stores

One of the strengths of Woolworths was that you could pop in for a box of staples, a Lego model, a pair of pillowcases, and some wine glasses and be pretty confident that the store would have what you wanted.

While the discounters that have been snapping up old Woolies sites across the country are undoubtedly successful, and clearly have a place on the high street, there’s a difference between Woolworths’ – and now Alworths’ – range-driven offer, and those newer stores that seem to be driven instead by price.

Yes, I can drop into Poundland or Home Bargains and get some great offers – but with those stores I find it much harder than with Woolworths to know exactly what will be available from one week to the next. Which brings us on to the fact that…

5) Alworths is essentially Woolworths with a different name (but don’t tell Shop Direct that)

One of Alworths’ strengths is clearly its sense of familiarity. All its stores to date are in former Woolies locations, look rather like Woolies inside, sell similar products to Woolies, and in most cases seem to be managed and staffed by former Woolies workers. The main difference seems to be the blue and purple Alworths logo, which is a far cry from the old Woolworths red.

Beyond the Andy Latham link, there are many similarities at an operational level too – for example, Alworths’ head office staff are former Woolworths alumni, and even the signage supplier, stock management system and PR company are the ones that Woolworths used to use. The name, of course, also has a ring of recognition. Which brings us on to the fact that…

6) Alworths seems like an effective brand

One of my quibbles about the aforementioned discount chains – 99p Stores, Home Bargains, Poundand, B&M Bargains, The Original Factory Shop – is the sheer lack of imagination behind their names. They are not so much brands as a description of what they do.

One of the strengths of Woolworths was that its name had some history and meaning. In evoking the name of the chain’s founder, Frank Winfield Woolworth, it gave it a face; an identity. I think that’s why we can feel an affinity with brands like John Lewis, Boots, WHSmith, even Jessops, but don’t have the same affection for faceless (and now defunct) ones like Kwik Save, What Everyone Wants or Your More Store.

In this case, of course, there’s nobody actually called Alworth, though the ‘AL-’ for Andy Latham is a neat touch. There are real people called Alworth though, so there’s always scope (perish the thought) for Alworths to create a fictional, Hollister-style backstory to match its brand values.

On the downside, the lack of an obvious shortened version of the Alworths name, vis-a-vis Woolies and Wellies, is clearly an oversight. None of Alies, Allies or Alwies are entirely successful. Which brings us (slightly tenuously) onto the fact that…

7) Shop Direct is reportedly grumbling about what it says are the similarities between Alworths and Woolworths… but the British will always support the underdog

Alworths taking at least a sprinkling of inspiration from the former Woolworths reportedly hasn’t gone unnoticed by Shop Direct, the current owners of the online-only Woolworths brand.

It has been widely reported that Shop Direct has “fired a warning shot” over the launch of Alworths, partly driven by the fact that – interestingly – it has not ruled out bringing Woolworths back to the high street itself through a licensing arrangement.

According to Mark Newton-Jones, chief executive of Shop Direct:

We think there is an opportunity [for] a chain of stores in towns across the UK… That is even more of a reason we would defend our position… We are not going to stand by and allow that to happen, using a name and a product mix and trading off the back of the goodwill of the Woolworths business.

Presumably, Shop Direct has been irritated by headlines such as “Woolworths set to relaunch as Alworths”, “The return of ‘Woolworths’ – as Alworths” and “‘Woolworths’ set to return to the high street next month”, which have very much framed Alworths as Woolworths’ rightful successor. To be fair though, this association does, as far as I can tell, seem to have been driven by the media, rather than Alworths itself.

It is an understandable association though. Shop Direct may have bought the Woolworths name, but it seems to me that the actual Woolies heritage – and much of the affection for it – is retained in those vacated stores on our high streets and for the people who used to work there, more so than in a website that, beyonds its name, struggles to evoke the same sense of connection. If a store reopens in the same place as an old Woolworths, featuring the same staff selling very similar products, then of course people are going to feel that their old Woolies has come back in all but name.

Whether Shop Direct’s reported ‘legal letter’ leads to anything more remains to be seen, though its interesting that the company is at the same time reported as having “no issue” with Wellworths. I wonder if this is because the Wellworths brand is not a new creation, but has a previous history – entirely unrelated to Woolworths – as the name of a Northern Irish supermarket chain. That aside, there is always a danger, from a PR point of view, of a large company that is battling with an underdog stoking resentment for the very brand that it is fighting to protect.

Wellworths store in Dorchester. Photograph by Nigel Mykura

Needless to say, in summary, I wish Alworths all the best. I genuinely believe that there is a place for it, and look forward to seeing its store estate creeping northwards in due course.

As long as Alworths keeps doing what it’s doing right – and avoids the pitfalls that Woolworths fell into – there’s every reason, in my view, to think it will be a success.

Many thanks to Hamilton PR for allowing me to use the photographs of Alworths in Amersham and Didcot.

Wellworths store in Dorchester. Photograph by Nigel Mykura

I was interested to read on This is Money a few days ago that Claire Robertson of Wellworths fame is apparently in talks with “unnamed venture capitalists” (are they ever not unnamed?) over funding for expansion. The article claims that the Dorchester-based enterprise is hoping to open up three more former Woolies stores before the end of 2009.

This is good news if it’s true – towns across the south of England seem to have been clamouring for their very own Wellies – but like any new business, Wellworths will need to be careful not to grow too quickly and beyond its means. After all, the rapid expansion and equally rapid demise of DVD retailer Silverscreen is a reminder of what can go wrong.

In the meantime, one useful thing that Wellworths could and should do is to give itself a proper online presence. The company cannily made sure that it registered the domain names wellworths.com and wellworths.co.uk before anybody else could, but these currently point only to a holding page. Given the public and media interest in the business, this seems like a wasted opportunity.

Wellworths.co.uk holding page

Of course it would be unrealistic for Wellies to actually trade online, but it would be great to have a simple but decent quality website that provides details of what the store sells and what it’s opening hours are. It would also be a good move to have a blog or news section, giving Claire and her staff an opportunity to update on new developments and promotions instore.

Wellworths’ launch was a masterclass in effective use of PR, but it’s important not to let things slip as the business develops – the interest and goodwill is still there, so why not capitalise on it?

Incidentally, the main topic of the article mentioning Wellworths’ reported expansion is the departure of Shop Direct’s group trading director, David Inglis. Shop Direct, of course, has recently relaunched Littlewoods Direct as Very, and is also behind the recent high profile relaunch of Woolworths as an Internet-only retailer. The article, perhaps unfairly, tries to make some link between Inglis leaving and “speculation that the [Woolworths.co.uk] business was in difficulty” – as far as I’m aware there’s no evidence that the new Woolworths operation is struggling, but it will of course be fascinating to see how it fares over the coming months.

With Wellies on the high street and the new Woolies online, it’s easy to forget about another proposed reincarnation – former Woolworths commercial director Tony Page’s plan to “relaunch the company in all but name” with a potentially 200-strong chain of as-yet-unnamed variety stores. Page’s plans seem to have gone a little quiet of late, but his latest Twitter post, from 13 July, suggests that they are still ongoing – “lots of empty property to fill, and jobs to create”, he writes, with the promise that “We’re working hard on it”. Let’s wait and see if Page is as good as his word.

Thank you to Nigel Mykura for the use of the photograph of Wellworths, which is © Copyright Nigel Mykura and licensed for re-use under the Creative Commons Licence.