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B & (no need to) Q

B&Q store. Photograph by David Wright

B&Q store. Photograph by David Wright

I was interested to read Retail Week’s comment piece today on the introduction of self-serve checkouts to B&Q, and to note the author’s scepticism over whether such a system really works in the context of a DIY store.

As I commented on the article, self-service checkouts were also in place at B&Q Scotswood (in Newcastle) when I shopped there a week ago. Having never … Continue Reading