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	<title>Soult&#039;s Retail View &#187; branding</title>
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	<description>Blogging about shops, by North East retail consultant and analyst Graham Soult</description>
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		<title>Hollister’s fictitious brand story – does it matter?</title>
		<link>http://www.soultsretailview.co.uk/2009/11/10/hollisters-fictitious-brand-story-does-it-matter/</link>
		<comments>http://www.soultsretailview.co.uk/2009/11/10/hollisters-fictitious-brand-story-does-it-matter/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 19:22:13 +0000</pubDate>
		<dc:creator>Graham Soult</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[Fashion Stores]]></category>
		<category><![CDATA[Abercrombie & Fitch]]></category>
		<category><![CDATA[BHS]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[Brent Cross]]></category>
		<category><![CDATA[Hollister]]></category>
		<category><![CDATA[Marks & Spencer]]></category>
		<category><![CDATA[Meadowhall]]></category>
		<category><![CDATA[Primark]]></category>
		<category><![CDATA[Trafford Centre]]></category>

		<guid isPermaLink="false">http://www.soultsretailview.co.uk/?p=655</guid>
		<description><![CDATA[I can&#8217;t claim to know much about Abercrombie &#38; Fitch&#8217;s sister brand, Hollister, and if I did, I suspect it&#8217;s somewhere that might be outside of both my price and age brackets. To be fair though, Hollister&#8217;s presence in the UK is pretty new &#8211; the first store, at Brent Cross, opened only last year [...]]]></description>
			<content:encoded><![CDATA[<div id="attachment_656" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.soultsretailview.co.uk/wp-content/uploads/2009/11/hollister_screenshot.jpg"><img class="size-medium wp-image-656" title="Hollister's website, including the '1922' device" src="http://www.soultsretailview.co.uk/wp-content/uploads/2009/11/hollister_screenshot-300x225.jpg" alt="Hollister's website, including the '1922' device" width="300" height="225" /></a><p class="wp-caption-text">Hollister&#39;s website, including the &#39;1922&#39; device</p></div>
<p>I can&#8217;t claim to know much about Abercrombie &amp; Fitch&#8217;s sister brand, <a title="Hollister Co." href="http://www.hollisterco.com/" target="_blank">Hollister</a>, and if I did, I suspect it&#8217;s somewhere that might be outside of both my price and age brackets. To be fair though, Hollister&#8217;s presence in the UK is pretty new &#8211; the <a title="Hollister to make its UK debut at Brent Cross" href="http://www.retail-week.com/companies/abercrombie-and-fitch/hollister/hollister-to-make-its-uk-debut-at-brent-cross/608098.article" target="_blank">first store, at Brent Cross, opened only last year</a> &#8211; with Meadowhall and the Trafford Centre currently its most northerly outposts.</p>
<p>Despite my limited knowledge of the retailer, I was still quite interested to read the BBC&#8217;s article today about <a title="Hollister branding 'fictitious'" href="http://news.bbc.co.uk/1/hi/business/8340453.stm" target="_blank">what it describes as Hollister&#8217;s &#8216;fictitious&#8217; branding</a>. Essentially, the BBC has &#8216;uncovered&#8217; that there is no historical foundation for the use of the &#8217;1922&#8242; device on Hollister&#8217;s logos and labels, and that the whole &#8216;story&#8217; behind the business &#8211; actually founded in 2000 &#8211; is made up.</p>
<p>In reality, the BBC&#8217;s article is not quite the scoop that it first appears, given that the <a title="Hollister - Wikipedia" href="http://en.wikipedia.org/wiki/Hollister_Co." target="_blank">Wikipedia article about Hollister</a> has openly referred to the business&#8217;s &#8220;fictional background story&#8221; &#8211; <a title="Brand history" href="https://associate.anfcorp.com/anf/webdav/site/extranet/shared/docs/New%20Store%20Associate/Brand%20history.pdf" target="_blank">downloadable in full</a> from the A&amp;F website &#8211; since at least January this year. Given that it&#8217;s no secret, it would surely have been better for Hollister&#8217;s press people to point this out to the BBC themselves, moulding the story into some positive PR for the brand, rather than giving a silly response &#8211; &#8220;Due to our policies regarding press, we choose not to provide any comment on your questions&#8221; &#8211; that simply appears to add substance to the BBC&#8217;s implied criticism.</p>
<p>Nevertheless, the debate about whether all this matters is still an interesting one. The question, essentially, is this &#8211; does anybody really care about the authenticity of Hollister&#8217;s history as long as they like the clothes and can relate to the brand&#8217;s <a title="Brand history" href="https://associate.anfcorp.com/anf/webdav/site/extranet/shared/docs/New%20Store%20Associate/Brand%20history.pdf" target="_blank">&#8220;</a><span style="font-family: TradeGothic-CondEighteen;"><a title="Brand history" href="https://associate.anfcorp.com/anf/webdav/site/extranet/shared/docs/New%20Store%20Associate/Brand%20history.pdf" target="_blank">harmony of romance, beauty, adventure and today&#8221;</a>?</span></p>
<p><span style="font-family: TradeGothic-CondEighteen;">It&#8217;s certainly true that retailers have long created brands that evoke the American dream &#8211; after all, with their respective &#8216;Cedarwood State&#8217;, &#8216;Atlantic Bay&#8217; and &#8216;Blue Harbour&#8217; sub-brands, even Primark, Bhs and M&amp;S are at it.</span></p>
<p><span style="font-family: TradeGothic-CondEighteen;">I do wonder, however, if founding an entire retailer&#8217;s brand on a made-up story is maybe an evocation too far.</span></p>
<p><span style="font-family: TradeGothic-CondEighteen;">Your comments, as always, are welcomed&#8230;</span></p>
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