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Retail Doctor’s guide is a tonic for indie retailers, albeit with a US flavour

Graham Soult July 16, 2010 Book Reviews, Customer Service, Independent Stores, Marketing, Online No Comments

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Cover of 'The Retail Doctor's Guide to Growing Your Business'

Cover of 'The Retail Doctor's Guide to Growing Your Business'

This post is something of a first for Soult’s Retail View – a proper book review! Before I talk about the book - which is the The Retail Doctor’s Guide to Growing Your Business, by Bob Phibbs – it’s worth just mentioning how I got to hear about this new title in … Continue Reading

New book examines the architectural history of Scotland’s shops

Graham Soult July 08, 2010 Book Reviews, Department Stores, Retail History No Comments

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Image from 'Scotland's Shops' book, courtesy of Historic Scotland

Image from 'Scotland's Shops' book, courtesy of Historic Scotland

One of the nice things about running my own architecture subject gateway, Sapling.info, is that I get the opportunity to read about plenty of interesting buildings and places. 

Earlier this week I paid a visit to the attractive and information-packed website of Historic Scotland, ahead of updating Sapling.info’s review … Continue Reading

HobbyCraft shines, Borders stumbles

Graham Soult November 26, 2009 Booksellers, Property, Retail Parks No Comments

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Borders at Retail World, Gateshead. Photograph courtesy of Land Securities

Borders at Retail World, Gateshead. Photograph courtesy of Land Securities

Mixed fortunes in the news today for two specialist retailers that both have a presence at Team Valley Retail World in Gateshead – HobbyCraft and Borders.

Privately-owned HobbyCraft, which describes itself as “the UK’s largest chain of dedicated arts and crafts superstores”, has reported a … Continue Reading

Retailers needs a web presence that informs and inspires

Graham Soult August 27, 2009 Department Stores, Online, Technology 1 Comment

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Image by Zoran

Image by Zoran

I was quite chuffed, this morning, to have a short article on web usability published in The Journal. Much of what I wrote is, or at least should be, common sense: essentially, the need to understand what information your customers are looking for, and to give it to them in a way that is clear and engaging. Though the examples I used in the article related to tourism websites, the same principles apply … Continue Reading