Robbs transformation is un-Beale-ievable

Graham Soult

Retail consultant, writer, blogger; helping retailers via CannyInsights.com and CannySites.com. Say hello on Twitter at @soult!

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6 Responses

  1. Beales Employee says:

    As for the comment regarding the pans, beales offers a ‘price match’ that the employee should have been aware of..next time take your concern to store director as they are likely to be more informed about procedures.
    Secondly if you wish to reach Tony, you must go via the Beales Of Bournemouth Head Office. Number can be found on line.

  2. Dave Riley says:

    Will be surprised if the all-new Robbs doesn’t suffer as the previous one did,with or without Tony Brown.I saw the feature on the store on your programme earlier this week and,co-incidentally visited the store earlier that day.
    Briefly,I wanted to buy 2 pan sets from the store which were to be,believe it or not,Christmas presents for my 2 children and their partners.They were offered for sale at £127.50 per set,reduced,apparently,from £170.00 per set.Regardless of the reduction I asked if they could do me a better price and if so I would take both sets there and then.Stock turnover,cash in till,space in the warehouse etc etc.I had set a figure of £110.00 per set which I thought quite reasonable.The response was an absolute,stone-cold flat refusal to negotiate.Not interested one jot.
    I have taken my business elsewhere and bought the same set of pans,online,from Sainsbury’s at £100.00 per set.If Brown is a dedicated retailer his staff aren’t.I’m sure he would have negotiated a price and I’m sure that Lord Sugar would have as well.I regularly visit Hexham but will no longer visit Robbs,and it looked like not many other people do either.If they don’t want my money someone else will.
    All told,a very poor experience.
    Could this be passed on to Mr Brown on my behalf?
    I cannot find his e-mail address,or,for that matter,Beales.
    Regards
    Dave Riley

  3. Gabbyco says:

    Beales are not that good. I have seen what they did to the former Bentalls (Fenwick) stores in Tonbridge, Worthing, and Ealing and going from an upmarket Department store to a value based one – they are not that good.

    May be it will work up there in the North East. Tunbridge Wells Bentalls luckily became Fenwicks even if it is small

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